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Terms & Conditions

What action should I take if the goods are damaged?
If you find that the goods have been damaged in transit, please contact us within 48 hours of receipt. Customers in the UK should return goods within 5 working days with the original packaging, and should retain proof of posting. Postage costs will be refunded. We will advise overseas customers of action to take, depending on each individual case.
What if my good don’t arrive?
Customers with an account can monitor the status of their order through the Manage Your Account section of the website. You should ensure that your order has been despatched and that your address is entered correctly. UK customers should allow 10 working days after despatch, and overseas customers, 28 days. Where we confirm your order has been despatched, you should contact your local sorting office to see if they are holding a package for you. If you are unable to track down your package, please contact us. In some cases we may have to wait for the post office to complete their investigation before refunding or replacing items.
What if the goods I receive are not what I expected?
We attempt to ensure that all information on our web site is accurate. If you have any queries about specific items, please email us before ordering so that we can verify that these are the goods you require. Where the goods have been inaccurately represented, you may return them for a full refund. Goods must in the same condition in which you received them and in their original, unopened packaging.
Are there any other cases where you will accept returns?
Under the United Kingdom Distance Selling Regulations 2000 you have a right to cancel your order within seven days of receipt. However, we cannot accept returns if the packaging has been removed or the product damaged in any way. You must contact us prior to returning any goods, and will be liable for postage costs.
What are my responsibilities?
You must ensure that all details you provide are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing. If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, your order will be cancelled.

We are based in Suffolk, UK and ship all over the world. We also buy CDs, rare records and collections and will travel throughout the UK so you can give us a call if you have anything to sell. We are open from 9:00 am to 9:00 pm (GMT) 7 days a week.

Email: encore@globalnet.co.uk     Telephone: (+44) 01502 564645     Fax: (+44) 01502 508532

Our Address: 9 Tansy Close, Pakefield, Lowestoft, Suffolk, NR33 7HE, England
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Email: service@encorerecords.com
Telephone: (+44) 01502 564645
Fax: (+44) 01502 508532

We accept Visa, Maestro (Switch/Solo), Mastercard, JCB, Delta and Visa Electron We accept Visa, Maestro (Switch/Solo), Mastercard, JCB, Delta and Visa Electron


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